Frequently Asked Questions

Q: What time is check-in and check-out?

A: Check-in is after 3:00 PM. Check-out is before 12:00 PM.

Q: How do I collect the keys?

A: Please register at the security counter and collect your access card & key from the letterbox (code will be provided before arrival).

Q: Is parking available?

A: Yes, one free parking is provided. You can park inside the building.

Q: Can I park extra cars?

A: Additional parking is available at visitor parking pay by Touch n Go, rate is rm3 for first hour and subsequency RM 1 per hour

Q: How do I use the private jacuzzi?

A: Turn on the jacuzzi power switch, then press the jet button on the tub. (Video tutorial available in the “Guest Info” section.)

Q: How do I get hot water?

A: Switch on the water heater 10-15 minutes before showering. Turn the tap left for hot water, right for cold water.

Q: Is WiFi available?

A: Yes, WiFi name and password will be provided before check-in.

Q: Do the TVs have Netflix?

A: Yes, both TVs are equipped with Netflix access.

Q: What facilities can I use?

A: Guests may access the swimming pool, gym, and sauna (please follow condo rules).

Q: Are visitors allowed?

A: Yes, but they must register at the security counter. Overnight stay is not allowed for unregistered guests.

Q: What if I need help during my stay?

A: You may WhatsApp us anytime at +60-12-3227268